FAQ's

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What characters do you provide?
StoryBook Parties has the capacity to accept character requests. We endeavour to cater to all requests however we are not a mascot company and do not provide mascot characters. 


When can I make a booking?
Internet bookings can be made through the "Book Now" section.
Phone bookings can be made by calling 0477 534 445


Can I request a specific performer?

StoryBook Parties does employ several performers. If you would like to request a specific performer to play a character, please specify in your booking form. Alternatively you can send us an email with mention to a photo from our website or social medias. 


How is payment made?
A non-refundable deposit of $50 is required to secure all bookings.
Deposits can be made online via our website by clicking the "Book Now" tab or alternatively you can deposit into our bank account. 


When is my final party payment due?

Confirmation of final guest/birthday child numbers is required seven days prior to your party date. Final payment of the outstanding amount is required five days prior to your party date. You will be emailed your invoice with payment instructions.

Failure to make final payment will result in cancellation of the event.


How far ahead should I book my party?

Given our size we can usually accommodate bookings at short notice, however it is always best to book in as soon as possible to ensure you receive the entertainer of your choice at your preferred party time. In terms of last minute bookings, their availability will vary from week to week depending upon how busy we may be and the number of entertainers we have available.


What happens if I have to cancel my party?

Once a party has been confirmed and a non-refundable deposit of $50 has been paid, parties may only be postponed. We will gladly work with you to find an alternative party date for your consideration based on performer availability. 


What happens if there is unsuitable weather or there is an illness?

In the case of severe weather StoryBook Parties reserves the right to reschedule your party. If the guest of honour becomes ill, we will gladly work with you to choose an alternative date for your party based on performer availability.


Do you have a minimum/maximum attendance?

StoryBook parties has no minimum numbers for parties however should your party have 14+ guests ,we require you to book an additional character. 

Less than 14 guests- 1 performer

14 guests or more- 2 performers are required

**Please note- all of our Parties have a StoryBook attendants that will arrive along with the character of your choice.**


What happens if guests arrive late?

Our events are on a timed schedule and are most efficient when all guests arrive before the scheduled party start time. Those guests arriving late are free to join the party at whatever point it has progressed to, however late guests may miss the magical entrance or certain games.


Do adults stay during the party?

Parents and other adults are always welcome to stay and share in the magic. We strive to make the birthday child and their guests the centre of attention, we kindly request your assistance in keeping the noise level down so the children are not distracted. 


If the weather is nice, can I have my party outdoors?

Yes, but due to character costumes the party must take place on a non-dirt area. Some great places for outdoors are garages, patios and alfresco areas. We kindly request all animals be safely secured away for the duration of the party.


Do you have insurance?
All of our performers , assistants and staff members have public liability insurance up to the value of $20,000,000


Do your hosts and performers hold Working With Children Checks?

Yes, all of our performers, assistants and staff members all hold valid Working with children checks.


Some things to consider about having your party outside:

Have an alternative plan and space indoors in the event of bad weather or a very hot/cold day. Please ensure children are wearing sunblock. 


Your obligation

Provide a safe and clean area for fun activities. We politely require all animals be safely secured away from the party to avoid interference with our characters.

Remain with the party

Provide a gathering place for parents of the guests who wish to stay for the duration

Ensure any small children not directly involved in the party are adequately entertained.

disclaimer

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STORYBOOK PARTIES DISCLAIMER


StoryBook Parties are in no way affiliated with any other

company and do not intentionally wish to violate any

copyright laws.


All of StoryBook Parties characters have unique

personalities and each hold their own unique title. All of

StoryBook Parties characters have unique costumes

and do not wish to copyright any licensed characters.

If you require a licensed, copyright character at your

event we strongly encourage you to contact the

copyright holder for your desired characters.


StoryBook Parties will only accept bookings from

individuals who are aware that StoryBook Parties DO

NOT represent any licensed characters.

If you believe we have broken any copyright laws it is

strictly incidental and unintentional.

Please contact us immediately if you have any

questions regarding this issue.